TelePing ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our Shopify app.
2. Information We Collect
Store Information
Shop domain and basic store information
Order data (order numbers, customer information, product details)
Inventory levels and product information
Store settings and configuration preferences
Telegram Information
Telegram chat IDs and bot tokens
Message delivery logs and status
User preferences for notifications
Technical Information
App usage logs and performance metrics
Error logs for troubleshooting
IP addresses for security purposes
3. How We Use Your Information
Service Delivery: To send real-time notifications about orders, inventory, and store events to your configured Telegram channels
App Functionality: To provide core features like webhook processing, notification scheduling, and store management
Security: To detect and prevent unauthorized access and ensure data integrity
Improvement: To analyze app performance and improve our services
Support: To provide customer support and troubleshoot issues
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Telegram API: Order and notification data is sent to Telegram's servers to deliver messages to your configured channels
Service Providers: We may use trusted third-party services (like Google Cloud) to host and process data
Legal Requirements: If required by law or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes:
Encrypted data transmission using HTTPS/TLS
Secure database storage with access controls
Regular security assessments and updates
Limited access to personal data on a need-to-know basis
6. Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations:
Store Data: Retained while the app is installed and for 30 days after uninstallation
Message Logs: Kept for 90 days for troubleshooting and delivery confirmation
Configuration Data: Deleted immediately upon app uninstallation
7. Your Rights
You have the following rights regarding your personal data:
Access: Request access to your personal data we hold
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request a copy of your data in a machine-readable format
Withdrawal: Withdraw consent for data processing at any time
To exercise these rights, please contact us at info@senstores.xyz.
8. Cookies and Tracking
Our app uses minimal cookies and tracking technologies:
Session Cookies: To maintain your login session and app functionality
Shopify Integration: Required cookies for Shopify app authentication
No Advertising: We do not use cookies for advertising or tracking across other websites
9. International Data Transfers
Your data may be processed and stored in servers located outside your country. We ensure appropriate safeguards are in place to protect your data during international transfers, including using services that comply with international data protection standards.
10. Children's Privacy
Our app is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions about this privacy policy or our data practices, please contact us: